Active Patients is maintained and managed by Row-A Limited this privacy notice explains how we use any personal information we collect about you, on this https://active-patients.com/home/ website.
We may update this policy to reflect changes in how we use your information. You may wish to check this policy each time you provide Row-A Limited with your information. Where appropriate, we will provide you with notice of any significant changes to how we use your information.
What information do we collect about you?
The information we collect on our users come from two clear sources:
- Contact and Membership Forms
We try at all times to keep all personal data collected and processed accurate and up-to-date.
Who Do We Share Your Data With
We do not share your data with anybody without your permission. Your data is managed by:
Row-A Limited https://row-a.co.uk/
Plugins and Third-Party Portals
We use the Memberships plugin to manage user membership on our site, it helps us identify what users are interested in and also helps our users keep their records up to date. It can also be used by our users to remove their personal data from the site.
- Personal Data collected: Email Address, Username, First Name, Last Name, Interest Fields (selected information by user), Hospital Name, Procedure/Treatment/Condition, Months to Procedure, Postal Address.
- Place of processing: United Kingdom
- Retention: We store this information for 5 years.
Contact Forms 7
We have a contact form on the site. If you choose to message us, the contact form is emailed a ticketing management system managed by Row-A Limited. Furthermore, the message you send is stored in the database, the messages are deleted from the database after 365 days unless they are still being used. No further correspondence is stored beyond your original message.
- Personal Data collected: Name, email address, and any information to provide in the comment box and subject line.
- Place of processing: United Kingdom
- Personal Data collected: Email Address, First Name, Last Name, Postal Address.
- Place of processing: United Kingdom.
We use the following tools to help us with marketing and making sure the site is secure and backed up regularly.
We host our site with GoDaddy who do a weekly back up which is kept for 30 days until replaced with a new back up. Please do read the GoDaddy Pricy policy for further information on their data retention.
Our second set of backups are taken every 6 hours and retained for 2 weeks by Row-A all the backups are encrypted and stored on UK servers.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
- Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
- Personal Data collected: Cookies and Usage Data.
- Place of processing: United States
3rd Party Marketing and Social Media
We use MailChimp for our marketing, you can unsubscribe if you have subscribed by logging into their site. There is also an unsubscribe link at the bottom of every mailing we have sent out from their site.
Active Patients using Mailchimp, Row-A have access to. Mailchimp stores all its data in a secure cloud server, it’s a private account with no other individuals being able to access the data. Mailchimp is an email customer relationship management (CRM) system.
Active Patients has a Facebook page, which Row-A currently have access to and management of www.facebook.com/ActivePatientsUK/.
Facebook stores all it’s information and data on a remote secure server, it is a public page where anyone can find it, but only we will have access to data of individuals. Facebook is a social media network website.
Active Patients currently has a Twitter profile https://twitter.com/active_patients, which Row-A have access to.
Any data Twitter collects is stored on a remote secure server, it is a public profile so anyone can view the posts, however only we can see the data Twitter has collected. Twitter is a social media network website.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office
0303 123 1113 (local rate)
Last modification was made 14 April 2020.
How to contact us
Row-A Limited registered in England 9378498